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Cory Filipa Lusters Pro Floors Dear Cory, I'm writing to tell you how pleased my wife and I are with the floors your men installed for us earlier this month. As you know, we had an unpleasant experience with the previous person we hired to do this work. For this reason, we were even more impressed with your installers, Vitali (I hope I have his name right) and Paul. They're extremely pleasant people and excellent craftsmen. Our carpenter, electrician, plumber and painter all commented on how well this job was done. We had a couple of minor glitches, but they paled in comparison with some of our other glitches. As you know, Paul came back twice to replace tiles and he did an excellent job. I also appreciate the way you and Jason dealt with us from the start to finish; all in all: a very positive experience. We'll be happy to recommend your company when the opportunity arises.

 

Sincerely, Dean R. Evans Southdale Chiropractic

To the tile installer(s)- The bathroom tile is perfect!!! Beautiful and wonderful. I wouldn't change a thing! And it was what we (my daughter and myself) designed.

 

Thanks so much!!! Dee

Mr. Ritenour: I am writing in regard to a job which your company recently completed for us. Our master bathroom was remodeled by Home Value and your company did the tile work there and above the counter in our kitchen. I am pleased to tell you that the tile work was done carefully and well - we did have one defective tile (manufacturer's defect) which was replaced yesterday. Your employee, Vitali, did a fine job overall and was very careful not to damage any of the other tiles when he replaced the defective one. I am happy with the work that he and his co-worker have done and have had favorable comments from friends and family about it. He took great care to carefully fit the tiles and cabinets together in the kitchen - he also cleaned up when the work was done and did not leave a mess for me to handle. The tile in the bathroom was also carefully done and looks great! Employers do not often get favorable comments about their workers and I wanted to make sure you [knew] that you have an excellent employee in both workers.

 

Sincerely, Sharon L. Gross

P.S. I do not know the name of Vitali's co-worker.

Dear Sirs, I would like you to know how pleased I am with the two young men that did my bathroom. They were very professional. They answer[ed] all my questions to my satisfaction. My bathroom looks like new.

 

Thank you Elise Osborough

Luster Pro Floors Jeff & Roxanne: I would like to tell [you] how happy we are with the ceramic floors that your company installed in our home this week. Dwight and Tim did a great job, they were professional and knowledgeable of their trade. I was very impressed with their experience. I had about three bids on this particular job and I went with your company. We felt you would do the best job. I will refer others to your company and recommend they request Dwight/Tim as their crew. Working with you Jeff on the measure and estimate and Roxanne catching things along the way. The teamwork shows with your company. Out of everything dealing with Home Depot was very frustrating. I know they are a big company, we feel their communication between us broke down at the beginning. We were trying to keep in touch with Billie but would either play phone tag or she was gone for the day. She should have caught the problems we experienced - 4 days needed not 3 for the entire job (tear out in the morning of the second day wasn't suppose to happen), ceramic wasn't ready for pickup, and doors not on the final estimate. When I went to talk about the situation over with the manager, they all looked like they had no clue about what we were talking about. I hope they figure out their problems there in the Eagan store and what needs to be addressed - communication. We are stockholders in Home Depot, I only hope that other Home Depot customers do not experience similar problems that we had this week, recurring problems isn't good for the reputation of a company. Once again, thank you for your professionalism and quality workmanship!

 

Mary and Dave Boljanovich

The guys did a beautiful job! They were nice to work with

 

Thank you

 

ITo Whom It May Concern: Wanted to compliment the service and job that was performed at my new home. Roxanne was truly helpful and kept us informed. I really appreciate her a lot.

 

Sincerely, Cindy Mataluce

Thank you very much for your professional, prompt and courteous service. We are very pleased with the finished work and truly appreciate your willingness to service our needs quickly and efficiently. Please, also, communicate our thanks and appreciation to your installing crew for their excellent work.

 

Sincerely, Grethcen Dokken Hellie Chris Hellie

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